Who We Are and How to Reach Us
Vegaz Casino operates this website at vegaz-casino-nz.com and is responsible for the personal information it collects from players in New Zealand. Our registered address is Level 2, BNZ Centre, 101 Cashel Street, Christchurch 8011, New Zealand. You can contact our support team by email at support@vegaz-casino-nz.com or by phone at +64 3 572 1573. Office hours are Monday to Saturday, 9 AM to 6 PM.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over your data. It applies to all players accessing Vegaz Casino from New Zealand and reflects our obligations under the Privacy Act 2020 (NZ), including the Information Privacy Principles (IPPs) set out in that Act, as well as applicable anti-money laundering requirements under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.
Information We Collect
We collect personal information at different stages of your relationship with us. The type of data we hold depends on whether you are simply browsing, have registered an account, or are an active player making deposits and withdrawals.
Information You Give Us Directly
- Full legal name, date of birth, and residential address in New Zealand
- Email address and phone number
- Username and password created at registration
- Payment details including card numbers, bank account information, or e-wallet identifiers
- Identity verification documents such as a passport, driver licence, or other government-issued ID
- Proof of address documents such as a utility bill or bank statement
- Correspondence you send us, including support requests and feedback
- Responsible gambling preferences, self-exclusion requests, and deposit limit settings
Information We Collect Automatically
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, time spent on the site, and navigation paths
- Session logs, login timestamps, and game activity records
- Cookies and similar tracking technologies (see our separate Cookie Policy)
Information From Third Parties
We may receive personal information about you from identity verification services, fraud prevention agencies, payment processors, and credit reference agencies. Where this occurs, we use that information only for the purposes described in this policy and handle it with the same care as information you provide to us directly.
Why We Collect Your Information
Vegaz Casino collects and uses personal information for a number of specific purposes. We do not collect information we do not need, and we do not use it for purposes incompatible with why it was collected.
Account Registration and Identity Verification
New Zealand law and responsible gambling standards require us to confirm who you are before you can deposit or withdraw funds. This includes verifying your age to ensure you are 18 or older, confirming your identity as required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, and checking that you are not subject to any self-exclusion or account restriction.
Delivering and Improving Our Services
We use your information to manage your account, process transactions, provide customer support, and personalise your experience on the platform. We also analyse aggregated usage data to improve how the site performs and to develop new features.
Regulatory Compliance and Crime Prevention
We are required by law to monitor transactions for signs of money laundering, fraud, and other financial crime. We retain records of your activity for this purpose and may be required to report certain transactions to the relevant New Zealand authorities, including the New Zealand Police Financial Intelligence Unit.
Responsible Gambling
We take problem gambling seriously. We use information about your play patterns, deposit history, and stated preferences to identify signs of harmful behaviour and to fulfil our commitments under responsible gambling guidelines applicable to New Zealand players. This includes enforcing limits you set and contacting you if we have concerns about your play.
Marketing Communications
If you have opted in to marketing, we may send you information about promotions, bonuses, and new games at Vegaz Casino. You can withdraw your consent at any time by adjusting your account notification settings or by contacting us directly. We do not sell your contact details to third parties for their own marketing purposes.
Legal Basis for Processing
Under the Privacy Act 2020, we collect and use your personal information because it is necessary to perform the contract we have with you as a registered player, because we are required to do so by law, and in some cases because it is in our legitimate interests to do so in a way that does not override your rights. Where we rely on your consent, such as for marketing, you may withdraw that consent at any time.
How We Share Your Information
We do not sell your personal information. We share it only in the circumstances described below.
Service Providers
We work with third-party companies that help us run the platform, including payment processors, identity verification providers, fraud detection services, IT infrastructure providers, and customer support tools. These providers are given access to your information only to the extent necessary to carry out their role, and they are contractually required to protect it.
Game Software Providers
Some of the game developers whose titles appear on Vegaz Casino may receive limited technical data about game sessions. This does not include financial details or full identity information.
Legal and Regulatory Authorities
We may disclose your personal information to New Zealand law enforcement, regulatory agencies, or courts where we are legally obliged to do so. This includes disclosures required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and any applicable gaming regulations.
Business Transfers
If Vegaz Casino is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
International Data Transfers
Some of our service providers are based outside New Zealand. Where personal information is transferred overseas, we take steps to ensure it receives a comparable level of protection to that required under the Privacy Act 2020. This may include entering into contractual arrangements with overseas recipients or relying on providers whose home jurisdictions have been assessed as offering adequate privacy protections.
How Long We Keep Your Information
We keep your personal information for as long as your account is active and for a period after it closes. Anti-money laundering legislation in New Zealand requires us to retain identity and transaction records for at least five years from the end of a business relationship. In practice, we may retain certain records for longer where required by law or where there is an unresolved dispute or investigation.
When information is no longer required, we dispose of it securely or anonymise it so that it can no longer be linked back to you.
How We Protect Your Information
Vegaz Casino uses industry-standard security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted connections (SSL/TLS) across the website and mobile platforms, secure storage systems with access controls limited to staff who need the information to do their job, and regular security reviews of our systems and procedures.
No online system is entirely immune to risk. If you have reason to believe your account has been compromised, contact us immediately at support@vegaz-casino-nz.com or call +64 3 572 1573.
Your Privacy Rights Under New Zealand Law
The Privacy Act 2020 gives New Zealand residents a number of rights in relation to their personal information. These include:
- Right of access: You can request a copy of the personal information we hold about you.
- Right of correction: If information we hold is inaccurate or incomplete, you can ask us to correct it.
- Right to complain: If you believe we have breached your privacy rights, you can raise a complaint with us directly, and if unresolved, with the Office of the Privacy Commissioner New Zealand at www.privacy.org.nz.
To exercise any of these rights, contact us at support@vegaz-casino-nz.com. We will respond within 20 working days as required under the Privacy Act 2020. In some cases, we may need to verify your identity before actioning a request.
Cookies and Tracking Technologies
Vegaz Casino uses cookies and similar technologies to keep you logged in, remember your preferences, analyse how the site is used, and where you have consented, to deliver relevant promotional content. For full details on what cookies we use and how to manage them, please read our Cookie Policy.
Children and Minors
Vegaz Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has registered an account or provided personal information, we will close the account and delete the data promptly. If you have concerns about a minor accessing our platform, contact us at support@vegaz-casino-nz.com.
Responsible Gambling and Your Data
Vegaz Casino is committed to safer gambling practices. We may use your account data to identify patterns that suggest problematic gambling behaviour, to enforce limits and cooling-off periods you request, and to support self-exclusion if you ask for it. This processing is carried out in your interests and forms part of our duty of care to New Zealand players. You can access responsible gambling tools directly from your account settings or by contacting our support team.
If you need support, the following services are available in New Zealand:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline: 0800 654 655 (free call, available 24/7)
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the revised version on this page. If the changes are material, we will notify you by email or by a prominent notice on the site. Continued use of Vegaz Casino after changes have been posted means you accept the updated policy.
Contact and Complaints
If you have any questions about this Privacy Policy or about how we handle your personal information, please get in touch:
- Email: support@vegaz-casino-nz.com
- Phone: +64 3 572 1573
- Post: Level 2, BNZ Centre, 101 Cashel Street, Christchurch 8011, New Zealand
If your concern is not resolved to your satisfaction, you have the right to lodge a complaint with the Office of the Privacy Commissioner New Zealand at www.privacy.org.nz.